John can help analyse and improve your business processes.
Typical phases where John can provide help include:
Defining customer needs, defining project goals and objectives, and collecting requirements
Talking to SMEs, identifying work patterns, and representing activities by "as-is" process maps
Analysing activities, looking for bottlenecks, and identifying areas for process improvement
Creating "to-be" process maps to represent areas of improvement
Implementing, training, and establishing periodic reviews